We Value Relationships
EKAADA provides bespoke business solutions, designed in collaboration with the client to grow, consolidate, improve and increase profitability of businesses. Leveraging a collective expertise from around the globe, we listen to requirements, analyse and make recommendations for solutions to deliver and exceed expectations. We can provide solutions for staffing by outsourcing activities such as Customer Service, Debt Collection, Accounts Functions, Webchat Support, Back Office Support, Business Processes, Sales Support & Lead Generation. We provide a consultancy service to assist with business reviews to determine gaps and improvement opportunities that can also be undertaken in-house.
SERVICES WE PROVIDE
BACK OFFICE SOLUTIONS
EKAADA can provide assistance to improve process efficiency, provide staffing to complete data entry, typing, basic office functions that need to be done but can often get in the way of you and your staff conducting more 'value-add' activities.
ACCOUNTING AND FINANCE
Accounts Payable and Accounts Receivable processing, Bank Reconciliations and Debt Collection are some of the activities we can take off your hands. With particular expertise in the AR and Debt side, you are in safe hands to not only improve your working capital, but ensure a positive cash flow and healthy balance sheet.
ECOMMERCE SUPPORT SERVICES
Add a little sparkle to your website! EKAADA can work through a number of E-Commerce options to add additional dimensions and user-friendly interfaces to make your online presence stand-out.
BUSINESS MANAGEMENT SERVICES
Need a hand working through problem areas of your business? Haven't got time to map out your processes and work out where the gaps and opportunities are? Let EKAADA be those fresh eyes to work with you and your team to identify and map out improvement opportunities with our consultancy service.
OMNI-CHANNEL CUSTOMER SERVICE
Customers insist on convenience in this digital age. EKAADA can help you be 'easier-to-do-business-with' by enabling more channels of communication such as emails, webchat & a 24/7 contact-centre.
LEAD GENERATION AND TELESALES
Let EKAADA help you grow your client book. We can facilitate lead generation, polling of previous & existing customers for contract restarts, renewals and additional services. Whether it is inbound or outbound calling, or even cold-calling, EKAADA can get it organised and provide robust scripts, statistics and feedback from customers.
DELIVERY PARTNERS CLIENTELE
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Contact One of Our Business Consultants Today!
Why partner with EKAADA?
- We have a team of professionals with extensive global experience in transforming business results
- We leverage outsource partnerships with cutting-edge technology, strict compliance policies and global expertise across all industries and processes
- Each solution is designed with you, the client to ensure your needs are met and will be regularly reviewed to maintain delivery of expectations
- We’re in it for the long haul. We value our business relationships deeply and build professional partnerships to deliver for the long term
- Continuous Improvement. If things change, we get ahead of the curve and help you change with it